Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Other international countries (free international shipping within 10 to 25 working days):
Japan, South Korea, Singapore, Switzerland, Australia, French Guiana, French Polynesia, Hong Kong, India, Indonesia, New Zealand, Norway.
The address indicated by the Buyer cannot be modified once the order has been validated. KOYOFUL or the carrier cannot be held responsible in the event of the inability to deliver due to inaccurate delivery information (please note that the use of post office boxes is prohibited). In case a parcel is returned to the sender because of inaccurate delivery information, the parcel can be sent back to the Buyer but the reshipment cost remains the responsibility of the Buyer (shipping cost + £3 admin fees).
We attach particular importance to the quality of our products. If you find the item received to be visibly defective, please return it to us within 15 days from the delivery of the order. Please request a return form by contacting firstname.lastname@example.org, we will send you the closest returning address from your location for you to return the item.
The "return" shipping costs are the responsibility of the buyer. However, if the item is indeed found to be defective, you can email the carrier's invoice to email@example.com in order to obtain reimbursement of the shipping costs.
Upon receipt of your return, we will send the item in question to our quality department, who will determine the causes of this concern. If it is indeed a manufacturing defect on our part, we will offer you a refund for your item. Please note that due to the pandemic environment, for the safery of our collaborators and of our customers, we only accept returns for defective items.
Upon receipt of their return, the Buyer will be informed by email of the processing of their request.
After receipt and validation of your return package, the refund will be made within 15 working days, and you will receive a confirmation email. The Buyer will be reimbursed in full for the amount of the returned parts and the "outbound" shipping costs, in accordance with the Consumer Rights Act. The "return" shipping costs remain the responsibility of the Buyer, except if the item is indeed found to be defective. In that case, you can email the carrier's invoice to firstname.lastname@example.org in order to obtain reimbursement of the shipping costs.
My package arrived damaged, what should I do?
In the event of delivery of damaged or incomplete merchandise, the Buyer must refuse the delivery and mention his reservations on the delivery slip.
The Buyer must then inform KOYOFUL by email to the address email@example.com, requesting a new compliant delivery, the corresponding shipping costs being the responsibility of KOYOFUL, or the cancellation of the sale and its reimbursement.
There is an item missing in my package, what should I do?
We invite you to quickly contact KOYOFUL customer service team by emailing the following address firstname.lastname@example.org.